We have implemented a systematic method for calibrating all measures and services within our portfolio - with the goal of continually optimizing the quality of our products and services.Our policies, goals and responsibilities with respect to the quality of our services are defined in detail. Quality planning, steering and optimization measures ensure operational excellence and continuous improvement.
Our international guests come to us with very high demands and expectations regarding service quality. Our guests can easily compare the quality of the services rendered.
It is our daily goal to not only meet their expectations, but to surpass them!